FAQs


Account registration

Do I have to create an account to make a purchase? No, you don't. But we strongly suggest you do so. By creating an account, you will be able to review your order and shipment statuses, create wish lists, and access a lot more tools.


Shipping

You can find all the necessary information on shipping and order processing times here.


Returns, Exchanges and Refunds

You can find all the necessary information on how to return/exchange an order and get a refund here.


Change/Cancel my order

Once you have placed your order, you will not be able to change it or cancel it, as it has been sent to our fulfillment center to be processed.


Order Status

To check your order status, log into your account and go to your orders or click on the link found on the shipping notification email we sent you.


Out of stock items

If you are interested in one of our new or out-of-stock items, you can always pre-order it. As soon as it is back in stock, we will ship it to you!


Free Materials

If you purchased a product in store that carries the "Free Bonus Material" sticker you are still able to benefit from this promotion. Please follow the steps below:

1. Create an account or login if you already have an account with us.

2. Go to the webpage corresponding to the product you purchased.

3. You will see the available downloads. Simply click on the interested link and save or print the file.


Everything about our newsletter

You can subscribe to our newsletter by clicking on the NEWSLETTER link located at the bottom of any webpage, and indicating your email address in the Sign up box . If you have an account with us, you can also subscribe or unsubscribe directly from your account.


What are our newsletters all about?

We like to keep in touch with our customers and fans with our newsletters and promo emails, which are filled with exciting news, interesting articles or blog updates, fun contests to enter, exclusives promotions and other important info.


How do I opt-out if I am no longer interested?

You can opt-out at anytime directly from the email you will be receiving or from your account.


I don’t receive your emails, what should I do?

If you do not receive our emails, check your spam folder. Click on “Not Spam,” to move the email from this folder to the inbox. Ensure you add our email address newsletter@deckopedia.com to your address book or contact your email service provider if the problem continues.


Coupons

If you received a promo code on an item you just purchased yesterday, we unfortunately won’t be able to retroactively apply that promotion on your purchase.

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